Terms of service

Fawli operates under the brand name Fawli. These Terms and Conditions govern access to and use of the website http://fawli.com/ (referred to as the "Website"), which is managed by Fawli, located at 16 Wavell Way, Arbury, Cambridge CB4 2DH, United Kingdom. These Terms also apply to all products and services available through the Website.

By accessing the Website or using any of our services, you acknowledge that you have read, understood, and agree to comply with these Terms.

Company name: Fawli
Address: 16 Wavell Way, Arbury, Cambridge CB4 2DH, United Kingdom
Email: support@fawli.com

Stay inspired by the latest looks and fashion updates by following @fawlifashion.

You may explore the Website without creating an account. However, purchasing products or accessing certain services requires you to accept these Terms.

Fawli offers fashion products through the Website. These Terms outline the relationship, responsibilities, and rights between Fawli and users of the Website.

If you do not accept these Terms, please discontinue using the Website and any related services.

The Website is operated by Fawli. Throughout these Terms, references to "we," "us," and "our" refer to Fawli.

Any new tools, features, or services introduced on the Website will automatically be governed by these Terms. The most current version will always be published on this page. Fawli may revise these Terms from time to time, and updates become effective immediately after publication.

Our online store is powered by Shopify Inc., which provides the e-commerce infrastructure used to operate the Website.

SECTION 1 – ONLINE STORE CONDITIONS

By agreeing to these Terms, you confirm that you are legally permitted to enter into binding agreements under the laws of your country of residence. If you are a minor, you confirm that you have obtained permission from a parent or legal guardian.

Use of the Website for unlawful purposes or in violation of applicable regulations, including intellectual property laws, is prohibited.

Uploading or transmitting viruses, malicious code, or any harmful software through the Website is strictly forbidden.

Failure to comply with these rules may lead to suspension or permanent termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to limit or deny service to any individual or entity at our discretion.

You acknowledge that certain information, excluding payment details, may be transferred across different networks and adjusted to meet technical requirements. Payment information is always encrypted during transmission.

Without our written consent, you may not copy, reproduce, resell, or exploit any part of the Website, its services, or contact information.

Section headings are included only to help organize the document and do not influence the interpretation of these Terms.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

Information on this Website is provided for general informational purposes only. We do not guarantee that all content is accurate, complete, or up to date.

Some information on the Website may reference past materials or outdated details and is included for reference purposes.

We reserve the right to modify or update Website content at any time, although we are not obligated to do so. Users are responsible for reviewing the Website for any updates or changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices displayed on the Website may change at any time without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Website, including services or product offerings, whenever necessary.

Fawli will not be held responsible for price adjustments, service interruptions, or the discontinuation of products or services.

SECTION 5 – PRODUCT INFORMATION

Some products may only be available through the Website and may be offered in limited quantities. Returns and exchanges are handled in accordance with our Return and Refund Policy.

We make every effort to present product images and colors accurately, but variations may occur depending on your device display settings.

We may restrict product sales to certain individuals, locations, or regions where necessary and may update product descriptions, pricing, or availability without prior notice. Offers are void where prohibited by law.

We do not guarantee that products or services will meet personal expectations or that all potential defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders at our discretion. Limits may apply to purchase quantities per person, household, or order.

If an order is modified or cancelled, we may contact you using the details provided during checkout.

You agree to supply accurate and current billing, shipping, and contact information when placing orders.

Further information regarding returns and refunds is provided in our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

From time to time, we may provide access to tools or services operated by external providers.

These services are made available without monitoring or control from Fawli and are offered without guarantees or warranties.

Your use of such tools is entirely voluntary and at your own risk. We recommend reviewing the terms and policies of any external service providers before using their tools.

Any new tools or services introduced in the future will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

Our Website may include references, links, or materials from third parties.

These external resources are provided for informational purposes only. Fawli does not control and is not responsible for third-party content, products, or services.

We advise reviewing the policies and conditions of any third-party websites you visit. Concerns regarding third-party products should be directed to the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit reviews, feedback, ideas, or other materials to us, you grant Fawli the unrestricted right to use, reproduce, modify, publish, and distribute such submissions.

We are not obligated to maintain submitted content as confidential, provide compensation, or respond to submissions.

We reserve the right to remove any content that we determine to be inappropriate, offensive, unlawful, defamatory, or misleading.

By submitting content, you confirm that it does not violate any third-party rights, contain malicious software, or include inaccurate information. You remain solely responsible for any content you submit.

Fawli is not responsible for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal information submitted through the Website is processed in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Website or its services may contain typographical errors, inaccuracies, or missing information related to product descriptions, pricing, promotions, delivery times, or availability.

We reserve the right to correct these issues, update information, or cancel orders if incorrect details are identified, even after an order has been placed.

Except where required by law, we are not obligated to update information on the Website. The presence of a revision date does not guarantee that all information has been updated.

SECTION 12 – UNACCEPTABLE USES

In addition to other restrictions outlined in these Terms, you may not use the Website or its content for the following purposes:

(a) engaging in activities that violate applicable laws or regulations
(b) encouraging others to participate in unlawful conduct
(c) violating international, national, or local legal requirements
(d) infringing intellectual property rights belonging to Fawli or third parties
(e) harassing, abusing, threatening, or discriminating against individuals
(f) distributing misleading or false information
(g) transmitting viruses, malware, or harmful software
(h) collecting personal information of others without authorization
(i) engaging in spam, phishing, scraping, or similar actions
(j) using the Website for offensive or unethical purposes
(k) interfering with the security systems of the Website or related platforms

We reserve the right to terminate or restrict access for users who violate these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that the Website or services will operate continuously, securely, or without errors.

We do not warrant that results obtained from using our services will always be accurate or reliable.

Fawli may suspend or discontinue services at any time without notice.

All products, services, and content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

Fawli and its employees, affiliates, partners, and suppliers are not responsible for any damages, including loss of profits, data loss, replacement costs, or other direct or indirect damages related to the use of the Website or services. Where legal limitations apply, liability will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Fawli, its affiliates, employees, and representatives from any claims, demands, liabilities, damages, or legal expenses arising from your violation of these Terms or infringement of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision within these Terms is determined to be unlawful, invalid, or unenforceable, that provision will remain enforceable to the fullest extent permitted by law. The remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

Any obligations or liabilities incurred prior to termination will remain in effect after this Agreement ends.

You may stop using the Website at any time to terminate your participation in these Terms.

If you breach these Terms, we may terminate your access to our services immediately without prior notice. Outstanding obligations before termination will remain valid.

SECTION 17 – COMPLETE AGREEMENT

Failure by Fawli to enforce any right or provision within these Terms does not constitute a waiver of that right.

These Terms, together with all policies referenced on the Website, represent the full agreement between you and Fawli regarding the use of our services.

Any ambiguities in the interpretation of these Terms will not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and any agreements related to services provided by Fawli are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms will always be accessible on this page.

Fawli may update, revise, or replace parts of these Terms by publishing changes on the Website. It is your responsibility to check this page periodically for updates. Continued use of the Website after modifications are posted constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

At Fawli, we want you to feel confident every time you shop with us. Fashion should be enjoyable and stress free, and we understand that sometimes an item may not be exactly what you expected. If that happens, our return process is simple and designed to help you resolve the situation quickly.

Return Eligibility

You have 60 days from the date your order is delivered to request a return.

To qualify for a return, the item must meet the following conditions:

• The item must be unused and in its original condition
• All original packaging must be included
• The item must not show signs of wear, washing, or alteration

Returns that do not meet these requirements may not be approved.

How to Start a Return

To begin a return, please contact our team by email and include your order number.

Email: support@fawli.com

Our support team will guide you through the next steps and provide instructions for returning your item.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service so you can monitor the delivery of your return package.

Exchanges

If you would like to exchange an item for a different size or product, simply mention this in your email when requesting the return. Exchanges are available upon request and our team will assist you with the process.

Refund Processing

Once your returned item is received, it will be inspected to ensure it meets the return conditions.

After approval, your refund will be processed within 7 business days. The refund will be issued to the original payment method used during checkout.

Please note that banks or payment providers may require additional time to complete the transfer after the refund has been issued.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please contact us:

Company name: Fawli
Address: 16 Wavell Way, Arbury, Cambridge CB4 2DH, United Kingdom
Email: support@fawli.com

Stay inspired by the latest looks and fashion updates by following @fawlifashion.

We appreciate your support of Fawli and look forward to being part of your everyday style journey.