Refund policy
At Fawli, we want you to feel confident every time you shop with us. Fashion should be enjoyable and stress free, and we understand that sometimes an item may not be exactly what you expected. If that happens, our return process is simple and designed to help you resolve the situation quickly.
Return Eligibility
You have 60 days from the date your order is delivered to request a return.
To qualify for a return, the item must meet the following conditions:
- The item must be unused and in its original condition
- All original packaging must be included
- The item must not show signs of wear, washing, or alteration
Returns that do not meet these requirements may not be approved.
How to Start a Return
To begin a return, please contact our team by email and include your order number.
Email: support@fawli.com
Our support team will guide you through the next steps and provide instructions for returning your item.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service so you can monitor the delivery of your return package.
Exchanges
If you would like to exchange an item for a different size or product, simply mention this in your email when requesting the return. Exchanges are available upon request and our team will assist you with the process.
Refund Processing
Once your returned item is received, it will be inspected to ensure it meets the return conditions.
After approval, your refund will be processed within 7 business days. The refund will be issued to the original payment method used during checkout.
Please note that banks or payment providers may require additional time to complete the transfer after the refund has been issued.