Do you offer free shipping?
Yes. Every order from Fawli includes free shipping. There are no minimum purchase requirements and no unexpected delivery charges at checkout. We believe receiving your order should be simple and worry free.
What is Fawli?
Fawli is an online fashion store offering carefully selected clothing and style pieces designed to help you express your personal look with confidence. Our goal is to make modern fashion accessible, comfortable, and easy to shop from anywhere in the United Kingdom.
What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All payments are processed securely with SSL encryption to keep your information protected.
Can I update or cancel my order?
If your order has not yet been shipped, there may still be time to adjust or cancel it. Please contact us as soon as possible after placing the order and our team will check what can be done.
How long does delivery take?
Orders are processed within 1–2 business days before they are shipped. Standard delivery usually takes 3–7 business days. In most cases, your order should arrive within 4–9 business days. Once your package leaves our facility, you will receive a tracking link so you can follow its progress.
Is my personal and payment information safe?
Yes. Protecting your personal details is extremely important to us. Fawli does not store sensitive payment information, and our checkout system uses secure encryption to ensure your data remains protected.
What is your return policy?
If your purchase is not quite right, you have 60 days from the delivery date to request a return. Simply email support@fawli.com with your order number and our team will guide you through the return process.
Do you ship internationally?
At the moment, we deliver only within the United Kingdom. Our current focus is on providing the best possible service locally. If we expand shipping to other countries in the future, we will announce it to our customers.
How long do refunds take?
After your returned item has been received and approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time before the amount appears in your account.
What should I do if my order hasn’t arrived?
Start by checking the tracking link sent in your shipping confirmation email. If more than 7 business days have passed since shipment and your package still hasn’t arrived, please contact us at support@fawli.com and we will investigate the situation promptly.
Do you accept exchanges?
Yes, exchanges are available. If you would like to swap an item for another size or product, send us a message at support@fawli.com and we will assist you with the process.
Still need help?
Our team is always ready to assist. If you have a question that is not answered here, feel free to email support@fawli.com and we will gladly help you.